Frequently Asked Questions - Fierce & Boujee

Same Day Shipping For All Orders Made Before 5 PM EST

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Frequently Asked Questions

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
 
Order processing time takes 1-2 business days before shipment. Deliveries take around 3-4 days, depending on where the item is being delivered. Once your order is shipped, you will receive an email or text that contain your tracking number. You can track the status of your order on the tracking page of our website by entering your tracking number or if you have any further questions leave a message with your order number and name on the contact us page. 
IMPORTANT NOTE: 
In some cases, shipping may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Hanukah and other major holidays).
HOLIDAY SHOPPING:
If you plan to give one of our items as a holiday gift, please buy your items a few days or weeks before the holiday. To insure we have stock and there is no delays in shipping.

WHY HAVE I NOT RECEIVED ANY ORDER CONFIRMATION DETAILS?

In most cases, this is because our customers have accidentally entered an incorrect email or phone number. Throughout the process, we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email wrong please contact us.

IMPORTANT: We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid mistakes by verifying the shipping information with every customer in the order confirmation email.

 

I WANT OVERNIGHT SHIPPING, DO YOU OFFER THIS?

At this time, we do not ship overnight shipping.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Apple Pay, Google Play, Amazon Pay and every major credit/debit card Including but not limited to Visa, MasterCard, American Express and Discover..

WHY WAS MY CARD DECLINED?

Your bank/credit card company will be able to let you know why your card has been declined.

I HAVE RECEIVED MY ORDER BUT AN ITEM IS MISSING, INCORRECT OR DAMAGED, WHAT DO I DO?

Please leave a message under the contact page and we will investigate and alleviate the problem as soon as possible.

I HAVE A BUSINESS INQUIRY, HOW DO I CONTACT YOU?

Please leave a message under the contact page.

 

 

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